FAQ
Get instant answers for the most common questions about our service.
What is the cost of the Shuttle?
27.95 One Way Ticket
How often does the Shuttle run?
Monday, Thursday, Friday and Sunday
What if I miss my bus?
Please call the 24 hour call center and explain the situation to the customer service representative.
Is there a luggage limit?
Two pieces of luggage stored under the bus in the luggage compartment. One small carry on is allowed on the bus.
Are the seats pre-assigned?
No, seating is first come first served.
What forms of payment is accepted?
Visa, MasterCard, Discover & American Express
Can I change my ticket after I purchase it?
No, tickets are non-transferable, sorry no exceptions.
Are the seats pre-assigned?
No, sorry, seating is first come first served.
How do I purchase a ticket?
Visit http://www.bus2champaign.com/reservations.html
What is Bestway Charter office hours?
Monday - Friday 8:00am 6:00pm CST (Dispatch Available 24/7)
Is my ticket refundable?
All tickets are non-refundable.
What are the Bus Pick-up and Drop-off locations?
Champaign: In front of Illinois St. Residence Hall
Oak Brook Mall: Yellow 4E SW Corner
Art Van: NE Parking Lot
Old Orchard Mall: F Lot, West side of Mall